Failing Hard Drive?

Unfortunately, your hard drive has (or is) failing, 
This is one of our most common repairs, Please read this article for more detailed information as to why this may have happened: 


Is Computer Works able to recovery any data from the drive?  
If YES,  then we will immediately try to copy off anything in your common folders such as Pictures, Movies, Videos, Documents, Desktop, Downloads & Music then anything else that may look important (in that order) Please email, text or call us immediately if other data is needed…such as Outlook, QuickBooks, Quicken or anything else.
If NO, we can send drive out to a “Data Recovery Specialist”, bear in mind, this service does not come cheap.   Average prices are about $1000.   So hopefully you have a backup of your data


Let’s talk about a new hard drive:  
The hard drive that failed on your computer was most likely a Hard Disk Drive (HDD)
HDD Technology has been around since 1956, it’s the cheapest method of storage and good for large amounts of data.  But there are better options today.  SSD (Solid State Drive) It’s like comparing an old Juke Box to an iPod…The iPod will play music almost instantly as where the Juke Box has to “physically” go get the record

Please watch this short video from Samsung on the benefits of an SSD:  Or this short video from Crucial.   If you have 5 minutes, this video explains it all: 

Should I just buy a new computer?

We get asked this all the time, but It all depends on if you like your existing computer, Does it do everything you want?  Or do you have your heart set on a new computer anyway? If your computer is really old, it might be time for a new one.  However, an SSD will bring new life into any computer, just watch this one minute video.

Please keep in mind that new computers do not include SSD’s unless you’re buying a fairly high end unit.   Most still come with an HDD.   HDD’s are still a good choice and will keep costs down.  If you decide to buy a new computer, we also offer data transfer for $99 and we may even offer to buy your existing computer from you. A good article to read

An HDD might be the right choice if:

  • You need lots of storage capacity, up to 10TB 
  • Don’t want to spend much money
  • Don’t care too much about how fast a computer boots up or opens programs - then get a hard drive (HDD).

An SSD might be the right choice if:

  • You are willing to pay for faster performance
  • Don’t mind limited storage capacity or can work around that
  • Your computer is prone to accidents


What will Windows or OSX look like when you are finished?  
Clone: This is our first choice.  If we are able…we will clone your failing hard drive to the new hard drive, that way all should look the same to you (There's still a chance of some data loss)
Fresh install: If we are not able to clone, then the only option left is to install Windows from scratch.  This means that previous programs will not be on the system like you had before.  We will do our best to restore your data to their original locations, (if service chosen above) but programs that you may have had install will unfortunately not be there. 
(There's still a chance of some data loss)

Please let us know how you would like us to proceed.



SSD (Solid State Drive)

HDD (Hard Disk Drive)

Power Draw / Battery Life

Less power draw, averages 2 – 3 watts, resulting in 30+ minute battery boost

More power draw, averages 6 – 7 watts and therefore uses more battery

Computer Works Cost

Around $0.38 per gigabyte (based on buying a 500GB drive)

Around $0.14 per gigabyte, very cheap (buying a 500GB model)


Typically not larger than 1TB for notebook size drives; 4TB max for desktops

Typically around 500GB and 2TB maximum for notebook size drives; 10TB max for desktops

Operating System Boot Time

Around 10-13 seconds average boot up time

Around 30-40 seconds average boot up time


There are no moving parts and as such no sound

Audible clicks and spinning can be heard


No vibration as there are no moving parts

The spinning of the platters can sometimes result in vibration

Heat Produced

Lower power draw and no moving parts so little heat is produced

HDD doesn’t produce much heat, but it will have a measurable amount more heat than an SSD due to moving parts and higher power draw

Failure Rate

Mean time between failure rate of 2.0 million hours

Mean time between failure rate of 1.5 million hours

File Copy / Write Speed

Generally above 200 MB/s and up to 550 MB/s for cutting edge drives

The range can be anywhere from 50 – 120MB / s


Full Disk Encryption (FDE) Supported on some models

Full Disk Encryption (FDE) Supported on some models

File Opening Speed

Up to 30% faster than HDD

Slower than SSD

Magnetism Affected?

An SSD is safe from any effects of magnetism

Magnets can erase data